Gaya APA
Fandy Tjiptono, P.hD., Gregorius Chandra. (2016).
Service, Quality & Satisfaction Edisi 4 (4).
Yogyakarta:
Penerbit Andi Yogyakarta.
Gaya Chicago
Fandy Tjiptono, P.hD., Gregorius Chandra.
Service, Quality & Satisfaction Edisi 4.
4
Yogyakarta:
Penerbit Andi Yogyakarta,
2016.
Text.
Gaya MLA
Fandy Tjiptono, P.hD., Gregorius Chandra.
Service, Quality & Satisfaction Edisi 4.
4
Yogyakarta:
Penerbit Andi Yogyakarta,
2016.
Text.
Gaya Turabian
Fandy Tjiptono, P.hD., Gregorius Chandra.
Service, Quality & Satisfaction Edisi 4.
4
Yogyakarta:
Penerbit Andi Yogyakarta,
2016.
Print.